Responsible Gaming

At FeliceBet Casino, your gaming pleasure and safety are paramount. We view online gambling as a form of entertainment, but we are also fully aware of the potential risks. Gambling can be addictive and cause financial problems if not done in moderation. On this page, we explain how we help you maintain control and what tools are at your disposal.

1. Our Vision on Responsible Gaming

Gambling should always remain fun and responsible. To ensure your experience at FeliceBet remains positive, we advise you to follow these guidelines:

• Play for fun: Treat gambling as a leisure activity and not as a way to make money or pay off debts.
• Play with money you can afford to lose: Never wager money intended for fixed expenses, rent, groceries, or savings.
• Do not chase your losses: Never try to win back lost money by placing larger bets. This often leads to more losses.
• Keep track of time: Take regular breaks while playing and set a time limit beforehand.
• Do not play under the influence: Never gamble when you are under the influence of alcohol, drugs, or when you are emotionally unbalanced, angry, or depressed.

2. Setting Personal Limits

We offer various tools in your account environment to proactively manage your gambling behavior. You can activate these limits at any time:

• Deposit limit: Determine the maximum amount you can deposit per day, week, or month. Once this limit is reached, you cannot deposit any more money until the next period.
• Wager limit: Limit the total amount you can wager in a given period, regardless of whether you win or lose.
• Loss limit: This limit helps you set a maximum amount you are willing to lose over a day, week, or month. Winnings count as a buffer in this.
• Session limit: This allows you to set the maximum time you can stay logged in per session. After the time expires, you will be automatically logged out.

Note: Lowering a limit takes effect immediately. Do you want to increase or remove a limit? For your protection, a 7-day cooling-off period always applies.

3. Temporary Break and Self-Exclusion

Sometimes it is wise to take a complete break from gambling. FeliceBet offers you two options for this:

• Time-out (Short break): You can temporarily block your account for a period of 24 hours, 7 days, or up to 6 weeks. You cannot log in or play during this period.
• Self-exclusion (Long term): If you feel that gambling is having a negative impact on your life, you can opt for self-exclusion (for a minimum of 6 months or permanently). During this period, we will also stop sending you marketing materials or bonuses.

For players in the Netherlands, we also point out the Central Register of Exclusion of Games of Chance (CRUKS). Registration in CRUKS immediately blocks your access to all legal (online and offline) casinos in the Netherlands for at least 6 months.

4. Protection of Minors

Gambling under the age of 18 is strictly prohibited by law. We conduct rigorous identity and age checks (KYC) during registration and payouts to prevent minors from using our platform.

Do you share a computer, tablet, or smartphone with minors? Then we strongly recommend installing parental control software or internet filters to block access to gambling sites. Well-known solutions for this include NetNanny, CyberPatrol, and Qustodio.

5. Professional Help and Support

If you notice that you are losing control over your gambling behavior, or if gambling negatively affects your work, relationships, or finances, it is important to seek help in time. You are not alone. We advise you to contact one of the following independent and anonymous support organizations:

Do you have questions about our tools or want to discuss your account limits? Our specially trained customer service representatives are available 24/7 to help you discreetly. Contact us directly via live chat or email.