Privacy Policy
Welcome to the privacy policy of FeliceBet Casino. We attach the utmost value to the protection of your personal data. In this comprehensive and transparent document, we explain how we collect, use, store, and protect your data when you visit our website or use our online casino services. This privacy policy has been drawn up in full compliance with the General Data Protection Regulation (GDPR) and the relevant Dutch legislation regarding games of chance.
1. What personal data we collect
To provide you with a safe, customized, and legal online gambling experience, it is necessary that we collect certain personal data. When you register an account with FeliceBet Casino or interact with our platform, we may process the following categories of data:
- Identification data (KYC): Full name, date of birth, gender, a copy of your identity document (passport, ID card, or driver's license), citizen service number (BSN) if legally required in your jurisdiction, and your nationality.
- Contact details: Your physical residential address, email address, and phone number.
- Financial data: Bank account numbers, credit card details (partially, for verification), e-wallet addresses, your transaction history of deposits and withdrawals, and information regarding the source of your gaming funds.
- Account and Gaming data: Your login details (username and encrypted password), your betting history, favorite casino games, bonus usage, winnings and losses incurred, and communication with our customer service.
- Technical and Device data: Your IP address, browser type and version, time zone, operating system, and information about the devices you use to access FeliceBet Casino.
2. Purposes and legal bases for processing
We do not process your personal data without reason. FeliceBet Casino processes your data exclusively for the following specific, legitimate purposes, based on clear legal grounds:
Execution of the agreement: To create and manage your player account, and to give you access to our casino games. This also includes processing your financial transactions, such as deposits and ensuring rapid payout of your jackpot winnings.
Legal obligations: As a licensed online casino, we are bound by strict laws and regulations. We use your identification and financial data to comply with the Anti-Money Laundering and Anti-Terrorist Financing Act (Wwft), to conduct age checks to protect minors, and to check whether you are registered in exclusion registers (such as CRUKS).
Legitimate interest: We analyze gaming behavior to proactively detect fraud, bonus abuse, and money laundering practices. We also use anonymized data to continuously improve our website, game portfolio, and customer service. Additionally, we monitor gaming behavior to recognize problem gambling and to offer you responsible gaming tools in a timely manner.
3. How we protect and store your data
The security of your personal and financial data is our top priority. FeliceBet Casino implements advanced, state-of-the-art security measures to prevent unauthorized access, loss, or theft of data. We use military-grade 256-bit Secure Socket Layer (SSL) encryption technology. All data exchange between your browser and our servers is fully encrypted.
Our servers are hosted in highly secured data centers in the European Union, protected by complex firewalls and intrusion detection systems. Access to your personal data is strictly limited to authorized personnel who need this data to perform their specific tasks, and they are bound by strict confidentiality obligations.
Regarding data retention, we do not keep your personal data longer than is strictly necessary for the purposes for which it was collected. However, in accordance with tax and anti-money laundering legislation, we are usually required to retain basic financial transactions and customer identification files for five to seven years after you have closed your account.
4. Sharing personal data with third parties
Under no circumstances do we sell, rent, or trade your personal data to external marketing agencies. However, to be able to offer our services correctly and legally, we share data with carefully selected third parties:
- Payment providers: Companies such as iDEAL, banks, and e-wallet services to securely process your deposits and withdrawals.
- Software providers: Game providers (such as NetEnt and Evolution Gaming) receive anonymized player IDs to enable gameplay in the Live Casino and on the slots. They never receive your name or address.
- Identity and Anti-Fraud agencies: External parties that help us with KYC verifications and the prevention of financial fraud.
- Government authorities and Regulators: If we are legally obliged to do so, we will cooperate with authorities such as the Gaming Authority (Ksa) or the tax authorities.
5. Cookie Policy and Tracking Technologies
Our website, FeliceBet Casino, uses cookies and similar tracking technologies to offer you the best user experience. Cookies are small text files placed on your computer or mobile device when you visit our site. We distinguish between different types of cookies:
Necessary cookies: These are essential for the basic functions of the online casino, such as logging in, maintaining your game session, and navigating the cashier. Without these cookies, the website cannot function properly.
Analytical cookies: We use tools (such as Google Analytics with anonymized IP addresses) to understand how players use our website, which slots are popular, and where we can improve navigation.
Marketing and Personalization cookies: Provided you give explicit consent via our cookie banner, we use cookies to show you personalized bonuses and relevant advertisements on external platforms.
6. Responsible Gaming and Your Data
As a responsible casino, we proactively use your gaming data to protect you. Our automated systems analyze betting patterns and deposit frequencies to detect early signs of problem gambling. If our systems identify risky behavior, our responsible gaming team may contact you and temporarily limit your account. This processing is essential for our duty of care to you as a player and transcends the purely commercial aspect of our services.
7. Your rights as a player (GDPR)
Under European privacy legislation, you have extensive rights regarding your own personal data. FeliceBet Casino fully respects and facilitates these rights. Among other things, you have the right to:
- Access: You may request a copy of the personal data we have recorded about you at any time.
- Rectification: If your data is incorrect or incomplete, you have the right to have it corrected by us.
- Erasure (Right to be forgotten): You can request the deletion of your data. Please note: due to our legal retention obligation regarding transactions and games of chance, we cannot always grant this right immediately and completely.
- Restriction and Objection: You can object to the processing of data for direct marketing, or request to temporarily limit the processing.
- Data portability: You have the right to receive your data in a structured, digital format so that you can transfer it to another party.
To exercise any of these rights, you can easily contact our customer service or our Data Protection Officer using the contact details below.
8. Changes to this policy and Contact
The digital world and regulations surrounding online casinos are continuously changing. Therefore, it is possible that FeliceBet Casino updates this privacy policy from time to time. In the event of significant changes that affect your rights, we will proactively inform you via email or a notification in your casino account.
Do you have any questions, comments, or complaints about how we handle your privacy? Do not hesitate to contact our Data Protection Officer via email. We aim to process every request within 48 hours.